ADA Services
ACCESSIBLE SEATING
Accessible seating is available in all venue locations for both wheelchair and limited mobility needs. Availability and location varies, dependent on the event and venue. For availability and questions, please contact the Mayo Civic Center Box Office at 507 361 5050 or 800 422 2199 toll free.
Accessible seating may be purchased at the Box Office or through Ticketmaster.
ASSISTED LISTENING DEVICES (ALD)
Mayo Civic Center is equipped with Assisted Listening Devices (ALD). ALD are available for most events and may be checked out from the Box Office with a valid photo ID or credit card. Please call ahead to reserve your ALD.
SENSORY KITS
Sensory kits containing a variety of sensory-processing tools are now available to borrow at no cost during public events at Mayo Civic Center.
Each kit comes in a bag equipped with noise-cancelling headphones, a “feels card” to help communicate emotions, and a variety of fidget tools – such as fidget spinners, squeeze balls, and a snap-and-click fidget. The kit’s contents provide different options to help guests feel less overwhelmed if they experience sensory overload during an event.
Three kits are available on a first-come, first-serve basis at the Mayo Civic Center security desk, located on the 2nd floor of the building. Individuals or their caregivers checking out a kit must leave an ID with Mayo Civic Center Security staff, and will receive it back after returning the sensory kit to the security desk. All contents of the sensory kits are sanitized between uses.
VISUALLY IMPAIRED SEATING
Mayo Civic Center reserves visually impaired seating within an acceptable distance of the stage/performance as required by ADA regulations. Visually Impaired seating is reserved up to ten (10) business days prior to the date of the event or until sold out – whichever comes first. For availability and questions, please contact the Mayo Civic Center Box Office at 507 361 5050 or 800 422 2199 toll free.
WHEELCHAIR ESCORTS
Wheelchair escorts are available for guests who may require additional assistance to and from their seats. This service is for transport needs only. The escorts are available only on Mayo Civic Center property and are not permitted to transport beyond the Mayo Civic Center property. Upon arrival to the venue, please inquire at the Box Office or with a Guest Services representative for an escort.