MASK UP
The City of Rochester has enacted a citywide mask mandate for all indoor public spaces effective now through February 7, 2022. Masks are required inside Mayo Civic Center. More information is available here.

FAQ

MAYO CIVIC CENTER BOX OFFICE HOURS

Box Office Hours
Wednesday - Friday 10 AM - 4 PM
Saturday - Tuesday CLOSED

NOTE The Box Office will open one (1) hour before each ticketed performance. 

METHODS OF PAYMENT

The following are accepted methods of payment at the Mayo Civic Center Box Office:
• Cash
• Credit or Debit Cards (Visa, MasterCard, Discover, American Express)

ID is required for credit/debit card purchases. The name on the ID must match the name of the payment card.

ACCEPTED FORMS OF TICKETS

Mayo Civic Center only accepts digital/mobile tickets or physical tickets printed at the Box Office or from Ticketmaster. We do not accepted paper tickets (print-offs, screenshots, etc.) or other forms not mentioned as acceptable. If you have any of the unacceptable type of ticket, you will need to go back to whom you purchased the ticket(s) from to receive an acceptable form. It is important you check your tickets prior to arriving at the venue to avoid issues at the ticket gate.

WILL CALL

On the day of the show, Will Call can be picked-up at the Mayo Civic Center Box Office located at the venue of the event. Will Call will become a delivery method once standard mail is no longer an option. This is 10 days out from the day of show.

Tickets ordered through Ticketmaster that are held for Will Call may be picked up at any time prior to the event with the credit card used to purchase and the purchaser's valid photo ID. All Ticketmaster orders held at Will Call must be in your name. If a patron wishes to pick up Will Call tickets that are not in their name, they MUST have the ticket holder on record with a signed letter authorizing this person to claim their tickets. No tickets will be given to persons other than the name provided through Ticketmaster or Will Call without this prior authorization. This is to ensure that tickets are given to the appropriate person.

CHILDREN'S TICKETS

Unless a tour has a specific age policy, all children ages 2 years and older require a ticket to enter. Any child age 23 months and under does not require a ticket, but must sit on the lap of the ticket holder.

GROUP TICKETS

Discounts may be available for select events. Please call the Mayo Civic Center Box Office at 507 361 5050 or 800 422 2199 toll free to inquire about available Group Discounts.

DOORS OPEN

Doors open one (1) hour prior to the start of the event unless otherwise noted on our website.

SECURITY SCREENING

All patrons will have to go through our security screening process upon entry to the venue. This includes screening via magnetometers or wanding and bag checks.

PERMISSIBLE & PROHIBITED ITEMS FOR OUTDOOR EVENTS

Permissible and Prohibited Items

TICKET REFUND OR EXCHANGES

Mayo Civic Center policy is NO REFUNDS or EXCHANGES. Any requests due to unforeseen circumstances may be directed to the Box Office Manager, Laura Woolworth laura.woolworth@mayociviccenter.com for further review.

LOST, STOLEN, OR DESTROYED TICKETS

Once purchased and in the possession of the buyer, it is the buyer's responsibility for the safekeeping of the tickets. Tickets that are lost, stolen, or destroyed cannot be refunded or replaced.

CANCELLED EVENTS

If an event cancels, a refund will be issued from the point of purchase. For tickets bought through Ticketmaster, an automatic refund will be issued back on to the credit card used for purchase. For tickets purchased at the Box Office, you will need to return your tickets to the Box Office as soon as possible for a refund using the purchase method of payment.

SECONDARY TICKET MARKET

*Consumer Warning*

Ticketmaster is the exclusive ticketing agent for Mayo Civic Center. Mayo Civic Center uses bar code scanning for ticket admissions. As a result, fans should be careful when purchasing tickets and should make sure they are purchasing valid Ticketmaster tickets, otherwise, you may be purchasing a ticket that is invalid and will be denied admission. If you purchase tickets from another ticketing agent in the secondary market (ticket office sales website, scalper, ticket broker, eBay, Craigslist, etc.), you risk purchasing counterfeit or invalid tickets.

If you wish to purchase tickets from the secondary market, we encourage the use of TM+ Resale, Ticketmaster's online resale platform that provides a safe and secure marketplace for ticket resale. Only Ticketmaster can guarantee 100% legitimate secondary market tickets, because the tickets sold through TM+ Resale are linked to Ticketmaster's barcoded ticketing systems. Click here for more information on TM+ Resale

CAMERAS POLICY (DURING EVENTS)

For most events, non-professional, non-flash photography is permitted. Video and audio recording is prohibited. This policy is subject to change on an event-by-event basis. Please call the Box Office at 507 361 5050 or 800 422 2199 toll free for specific event camera policy inquiries.

RE-ENTRY POLICY

Mayo Civic Center has a "No Re-entry Policy". This means that guests may not exit the building during an event and then re-enter at a later time.

GIFT CARDS

The Mayo Civic Center Box Office does not accept Ticketmaster gift cards for ticket purchases.
Mayo Civic Center no longer sells gift cards at this time. Previously gifted or purchased Mayo Civic Center gift cards will be honored.

OUTSIDE FOOD + BEVERAGE

Mayo Civic Center does not allow outside food and beverage to be brought into an event. Concessions or vending machines will be available during ticketed events.

LOST + FOUND

Lost and Found items are turned into Mayo Civic Center Security. Please email MCCSecurity@mayociviccenter.com to inquire about any lost and found items. 

PARKING

Several parking ramps and lots are available for your parking needs. Find options and rates for Rochester.