Mayo Civic Center is going cashless
Effective April 15, 2024, Mayo Civic Center will be a cashless venue. All purchases within the venue will require payment through debit/credit cards, Apple Pay, or Google Pay. More Information

Mobile Ticket Entry with SafeTix

It's very simple. We believe every fan deserves access to tickets they can trust at every step. Ticketmaster SafeTix are encrypted mobile tickets built with leading-edge technology, developed with you in mind, and come standard with powerful fraud and counterfeit protection.

100% Secure & 100% Yours

SafeTix™ are powered by a new and unique barcode that automatically refreshes every few seconds so it cannot be stolen or copied, keeping your tickets safe and secure.

Text or Email Your Tickets

If you bought tickets for family, a friend, or a group, we made it easier than ever to safely send tickets to anyone. In just a few taps you can text or email your tickets to anyone attending the event with you.



Please Note: We are still have a few events that use the previous method of QR code mobile tickets. Tickets that are Ticketmaster QR codes will still be honored until all pre-SafeTix events are completed.



How do SafeTix prevent counterfeiting?

Ticketmaster SafeTix are powered by a new and unique barcode that automatically refreshes every 15 seconds. This greatly reduces the risk of ticket fraud from stolen or illegal counterfeit tickets. IF you take a closer look at your ticket, you may notice that it has a gliding movement, making it in a sense, alive. That movement is our ticket technology actively working to safeguard you every second.

Can I still enter my event with a screenshot of my ticket?

No. Your barcode includes leading-edge technology with a fraud and counterfeit protection, so you won't be able to use screenshots or printouts. When you arrive at your event, use the Ticketmaster app or mobile website to locate your tickets. Your phone's your ticket, which you'll show to the ticket scanner, get your phone scanned - and you're in!

How do I find my ticket in the Ticketmaster App?

1. Download the the Ticketmaster App from the App Store or Google Play.
2. Sigh into your Ticketmaster account, then tap on My Events to locate your order.
3. Tap your orders to view your tickets. At entry, show your phone to get scanned and you're in!

I lost my phone, what do I do?

Don't worry, we've got you covered. Simply visit the box office upon arrival. Have your ID and order number handy and you will be issued a physical ticket.

I didn't purchase my tickets through Ticketmaster but received Ticketmaster tickets. What do I need to do?

If you purchased your tickets from a third party resale site and the tickets you receive are Ticketmaster tickets via Ticket Transfer, you must have a Ticketmaster account to accept them. Please make sure before arrival you have gone through the process of either creating a Ticketmaster account or signing into your Ticketmaster account to ensure your tickets are ready for scanning. Questions? Feel free to call in advance or stop at the box office upon arrival and we will do our best to help.


For more FAQ on SafeTix, visit Ticketmaster SafeTix.